EMPLOYMENT OPPORTUNITY
CITY OF LYNN, MASSACHUSETTS

City of Lynn - Personnel Department
Translate | Select A Language
-------------------------------------------------------------------------------
Posting Date March 23, 2021
Department Department of Public Health
Job Title COVID-19 Vaccine Call Center Liaison
Civil Service No
Union Eligible No
Salary/Hourly

$22 per hour; part time, non-permanent

Summary The COVID-19 Vaccine Call Center Liaison will accurately perform activities related to the smooth functioning of the Lynn Tech Vaccination Clinic, a partnership between the City of Lynn and the Lynn Community Health Center. The Liaison is responsible for answering phones in a friendly and professional manner, assisting callers with scheduling, rescheduling, canceling and/or confirming appointments. This is a confidential position, requiring discretion in all aspects of care including the use of electronic information.
Duties and Qualifications

Qualifications: Ability to interpret information as appropriate, answer routine questions in the most professional manner and communicate in a professional, courteous, clear and concise manner with patients of diverse backgrounds.
Proficiency in computer applications (Microsoft Office).
Ability to correspond and communicate with others clearly and effectively in writing, good problem-solving skills, organized and detail-oriented.
Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
History of good attendance and positive work attitude.
Pleasant telephone manner, good memory and patience.
Ability to be courteous, efficient, effective, and patient under hectic circumstances.

Minimum Requirements: High school diploma or equivalent. Ability to communicate respectfully and effectively with a diverse community using courtesy, tact, and good judgment. Ability to maintain patient confidentiality. Working knowledge of Lynn and the community’s culture. Previous experience in a medical setting (administration, reception) preferred. Customer service experience required. Bilingual/bicultural candidates strongly encouraged to apply. City residency required.

Hours and Term of Service: Flexible, including evenings and weekends. These are non-permanent, part-time positions. Duties will be performed remotely and hours assigned at the discretion of the City.

How To Apply

A completed application can be submitted via e-mail (personnel@lynnma.gov), regular post, or in person at the Personnel Department, Room 412, Lynn City Hall.

Applications will be accepted on a rolling basis until positions are filled.

If you have any questions about the application process or need assistance,
please call (781) 586-6884 or email us at personnel@lynnma.gov.

If submitting via e-mail, please include the “JOB TITLE” in the subject line.
Applications must be submitted by the deadline below, or you will not be considered.

Email Subject
Job Title
“Call Center Liaison”
Closing Date

Open Position Until Filled

 

All postings can be translated using the Google Translate dropdown at the top of this job posting page.
 
The City of Lynn is an Equal Opportunity Employer
The City of Lynn is an Equal Opportunity Employer. This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.
-------------------------------------------------------------------------------
Return To The Personnel Department Website
 

Last Update: April 5, 2021 8:47 AM

 

home | contact city hall | website map
Copyright - All Rights Reserved 2021